Frequently Asked Questions

🚀We ship in 5–20 daysafter you place your order. (Oftensooner! )

🧡Wecheck every itemcarefully so it arrivesperfectfor you

✉️When your package is on the way, we’ll send atracking email💖Busy times or holidays may take a little longer—thanks for your patience!

📧We‘ll send an email with youwhen your order shipped. The email fromCrazyGirl Gifthas yourtracking numberandlink. 🔗

👤You can alsolog into your account →HistoryOrdersto see your tracking and order status. 🧾

🔎Don’t see the email?Check yourSpam/Junkfolder or search “CrazyGirl Gift.”

⏳After you get the number, please wait24–48 hoursfor the tracking to update.

💖Still stuck?Message uswith your order number. We’re happy to help! 💬

It’s our fun surprise game! Here’s how it works 👇

🎨Pick a theme you like: Stationery OnlyColor themes (like Pink or Purple), All-Category, or Holiday. 🎄

🥄Choose how many scoops (1, 2, 3…). More scoops = more items more gifts.

🪄We use a Magic Cup to scoop little tokens. Each token = 1 gift.

We show a simple chart so you can see which token means which item.

🎁We swap tokens for real gifts, then pack everything in your gift box with love.

🎥Want to watch the whole draw? Add the Video Add-On

We film the scoop and post it on our TikTok/Instagram (we can tag you if you leave your @).

Don’t want a video? That’s okay too!

💌After that, we ship your package. Just wait for happy mail! 📦

✨It’s a sweet, lucky moment made just for you.

📦Most orders arrive in 7–15 daysafter shipping. Many reach you in about10 days. ⏳

🎄This timing is whencustoms is smooth. Checks or holidays can add a few days.

easy-to-reach areasget parcelsfaster.

🚚Remote or hard-to-reach placesmay needmore time.

📬We’ll email yourtracking linkonce it ships—please allow24–48 hoursfor updates. 🔗

💖Thanks for your patience—we pack with love so your happy mail arrives safe and cute! 🎁

🎉Sure! We’re happy to do group/party/school/company orders.

✉️Contact us: Use the live chat on our site or email us (see our Contact page).

📦Tell us the basics: how many boxes, theme(s), scoops per box, due date, ship-to address, and budget.

💝Bulk savings: We’ll make a plan and send you a quote. Bigger orders may get a discount.

🎥Cute extras: Gift notes, logo stickers, color themes, and even video add-ons for each box if you want. 🎀

Timing: Big orders need a bit more time—please reach out early so everything is perfect. ✨

Payment: We can send a secure invoice or checkout link. 🔗

💖We can’t wait to build your lucky scoops together! 🍀